Billing Terms & Conditions

This Billing Terms & Conditions policy applies to all purchases made on https://gorelieve.co.uk operated by DOMULES LTD. By placing an order, you agree to the following terms regarding billing, payment, and charges.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Major Credit & Debit Cards (Visa, MasterCard, American Express, Maestro)
  • Other secure payment options as displayed at checkout

All payments are processed securely through trusted third-party gateways. We do not store or have access to your full card details.

2. Currency

  • All transactions are processed in British Pounds Sterling (GBP £).
  • If you are using a non-UK bank account, your card issuer may charge conversion fees or international transaction fees.

3. Billing Information

  • You agree to provide accurate and complete billing information, including full name, billing address, and valid payment details.
  • Incorrect or incomplete billing details may cause delays or cancellation of your order.

4. Order Confirmation

  • Once payment is successfully completed, you will receive an order confirmation email with details of your purchase.
  • If you do not receive a confirmation email, please contact us at support@gorelieve.co.uk

5. Payment Authorization

  • By providing payment details, you authorize us (and our payment processors) to charge the total amount of your order.
  • Payments must be received in full before orders are shipped.

6. Fraud Prevention

  • We reserve the right to cancel any order suspected of fraudulent activity.
  • Additional verification may be required for high-value transactions.

7. Refunds & Disputes

  • All refunds are processed in accordance with our Return & Refund Policy.
  • Refunds will be returned to the original payment method only.
  • If you believe you were incorrectly charged, please contact us immediately.

8. Late or Failed Payments

  • If your payment fails, your order will not be processed.
  • You are responsible for contacting your bank or card issuer in case of failed payments.

9. Contact Us

For any billing-related questions, please contact us:

Company Name: DOMULES LTD

Company Number: 14886504

Store Name: Gorelieve

Phone Number: +44 73670 66802

Support Email: support@gorelieve.co.uk

Business Hours: Monday To Friday | 8:00 AM To 5:00 PM

Business Address: 7 Coronation Road, Dephna House, London NW10 7PQ, United Kingdom